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Case Study 6: Networking and J.R.
by Doug Carter
Electronics Technology
The University needed to purchase a networking system. Tim pressed hard for the 3-
COM network which Tiddley endorsed and supported. C.G. made an excellent point
that Novell was the system used in the industry as a standard. When Tim learned that
Tiddley could bid Novell, he agreed and bids were let for Novell’s Netware.
Three very high priced bids came back from companies C.G. had never heard of;
Tiddley bid $46,000 and BIG BYTE bid $20,000. Tim suggested that the low bid be thrown
out as low bids often are. C.G. was frustrated, claiming the hardware shouldn’t cost
more than $14,000 – $15,000 at the most, proved it with ad prices, but Tiddley got the
bid, this time through Cripple Creek franchise’s new salesman, Jim (J.R.’s son).
A clause in the bid required the equipment to be operational in thirty days. Three
months later the Tiddley installers contacted C.G. asking for help. C.G. found that
Tiddley would have to develop special drives. C.G. reported this to the CCVU
purchasing agent who called Tiddley Corporate Office (about the 30-day clause), they
sent out 2 reps and fired the Cripple Creek store manager on the spot. J.R. put his arm
around the store manager, escorted him to CCVU personnel office, informed the
personnel officer that Computer Services had a new employee. The personnel officer
questioned the hiring; he soon left the University. The former Cripple Creek Tiddley
franchise manager remained with the University. The system finally came on line, but
has had many problems during its operation.
What should Cripple Creek do?
Derived from: 150/assignments/13034Business