In some cases, they will carry out related functions during a sale. The nature of success is determined by the aspect of interaction facilitated by the employee, which is based on modifying their behavior and response in accordance to the various customers that they must deal with.
In the case of sales engineering, customer service is quintessential in the role of a firm’s ability to increase sales and revenue. In this case, customer service should be integrated as part of the company structure as a measure of improving the overall system. An experience regarding the customer service can be used to improve a customer’s perspective on a firm.
There have been a number of arguments relating to quality and the level of customer satisfaction. It is estimated that the level of customer service has decreased over the years, which can be blamed on the inadequate level of customer support as well as understanding the different levels of management in a corporation. Another factor is the customer service policy(s), which may not suit or satisfy a customer regarding their requirements from a given firm (Turban, 21). In order to address this element, companies are implementing various methods that would allow or improve customer satisfaction.
Establishing Customer support is a major strategy being applied to eradicate the declining rate of customer satisfaction. It includes training, upgrading, trouble-shooting, installation, disposal and planning of a product. The strategy is developed to provide the essential components that address customer satisfaction and ensure that the customers or consumers are impressed by the organization.
Customer service can be provided by an individual (sales representative), or by an automated system. An example of automated systems is Internet sites. A significant advantage by using an automated system is that it increases the ability to implement a 24-hour service on a daily basis, which