Menu

Motivation of Employees in relation to managment in a organizational setting

0 Comment

..10 New management motivational tools………………………………………………….10 ROWE (Result only work environment) program…………………………………….11 Conclusion…………………………………………………………………………….12 References…………………………………………………………………………….13 Abstract: Motivation is the fuel to pump up the optimistic thought about the job. It is an inevitable fact which cannot be ignored by any organization. No matter what is the organizational structure of the company, but if the employees are not motivated then the output will fall drastically. However, this paper will focus on the motivational tools to reconstruct the organizational structure of the companies who are dealing with call centers. The management function is vital but all the functions in the Call centers are focused at par with employee satisfactions. This research work is a simple attempt to find out the ultimate motivational and operational loots to encourage the employees to work happily. Introduction: The aim of the paper is to investigate the proper way of practicing the management to achieve the best possible outcome for the call center employees. The recent business scenarios are very much focused on the positive outcomes. However, the present scenario in the business culture is changing and it is changing with the improvisation of the proper blend of traditional organizational behavioral approaches and the modern culture. The work cultures have changed and so the functions of the management must change accordingly to cope up the advanced employee satisfaction. The motivational tools must be explored beyond the traditional ways to satisfy the new age call center employees. Understanding the work culture in call centers: The work culture within a call center is far more different than any other organization. Most important part is the nature of the job. In most of the call centers employees are young and they look for many options to earn more money. However, the most important fact for the people who are in the operations of the call center is to keep the employees energy intact. These breaks are very much important to regain the energy and patience to take the calls again. The weekly party, on floor incentives and many more motivational tools are used to keep the employees minds within the jobs. The training plays a very important role in this scenario. Employees are constantly trained to perform accordingly. The employees in call centers deal with a huge database, and sometimes these database are very expensive and not to be disclosed or used or sold to other party. This can be taken as a serious crime. For an example, after the fraud case in Mphasis, the growth rate of the call centers was expected to go down to 30 percent (Jacques, 2006, p. 105). However, the scenario did changed but towards the positive side. Function of the management: Function of the management is one of the most vital factors to practice the best organizational behavior within the organization. However, the functions of