The flow of communication is one-way (from top to bottom) and employees are not empowered. Furthermore, the inter-relations between departments and employees are limited, which serves as a hindrance to generate new ideas. Contradictory to this, changing trends of the market indicates that Warid needs to continuously introduce new campaigns, distinctive offers, better quality and technological advancement in order to improve its goodwill and competitive position.
The proposed knowledge management plan will be outsourced from INLECOM Ltd which will integrate the business and KM strategies and develop a learning culture in the organization. KM committee will be responsible to initiate the modern KM practices with the help of experts from INLECOM Ltd who will be responsible to train employees about the use the kBOS platform software. This software will help employees in data management and information modelling.
Business processes will be modernized with the implication of KM initiatives and continuous improvement will be incorporated for the improvisation of service quality. The final results will be measured through performance evolution did on the periodic basis.
Knowledge management is new phenomena developed in the early 1990s and proved to be a successful indicator in managing information and generating new ideas. As defined by Ron Young, CEO of Knowledge Associates International, "Knowledge Management is the discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives". From the organizational perspective, this means providing the culture and necessary tools needed to share the knowledge and experiences in order to make better decisions. In other words, it is about getting the right information from the right people in a manner that will significantly improve the performance and productivity of the organization.
To better understand, knowledge can be divided into two categories, tactic knowledge and explicit knowledge.