This paper approves that decision making is the most critical function of management. This is undertaken by a manager at every level from the top to the lowest level of management. Thus in the example of Wal-Mart , the store head, the process manager, the inventory control manager, the sales manager, the personnel and the administration manager will have to take decisions at their individual levels. MIS will provide critical support to each of these managers to enable them to carry out their tasks efficiently. While information is critical, it has be evaluated carefully by the manager at each level and cannot be based purely on that provided by the MIS. Since management is a human and dynamic function, a manager should be able to exercise his judgement in each case and use MIS as a tool for functioning rather than let it override other critical factors.
This essay makes a conclusion that Software reliability is frequently based on the needs for which it is put. A Borough Council is not likely to have people who are attuned to functioning in a flexible, information technology rich environment, thus there is a need to train them in both soft and hard skills when such a change over of systems is undertaken. It is apparent that neither the Borough nor the provider of FLARE had taken into account the importance of taking the employees on board which finally resulted in the problems brought out in the case study.