Improving Health Care Services Quality

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The Queensland Government Hospital also maintains an Appointment Management Scheduling System (p.9) which utilizes electronic media approved by management and funded by the Australian government. It holds patient information and schedules each patient for health care appointments. An electronic system of scheduling ensures that all those entitled to health care services will be able to receive their turn to have an appointment with a physician. Furthermore, because information about patients is stored in the electronic database, they can be studied and reviewed for purposes of prioritization in the scheduling process. Thus, at the Queensland Hospitals, the management has directed authorized staff to perform the prioritization of patients and the scheduling. The objective has been to maximize the number of patients seen within the recommended times and expedite appointments (p.10). Accountability of staff was established by the standards for appointments setting, to give priority where priority is due and to assist in the maximization of patients served. Processes were defined to ensure compliance with the achievement of standards, for example, auditing of schedules and management reviews. The long hospital scheduling processes were listed from booking to service completion or justifiable removal from the list of scheduled patients (pp. 10-14).
At the GE Healthcare worldwide provider of medical technologies, although the company’s goal is to lower cost with the use of Electronic Medical Records (EMR) and ongoing innovations, the other goals include increase access and improving quality which also means making it possible for more patients to be served and to render such health care services to better satisfy patients with accurate scheduling and timely attendance to patient needs (GE Healthcare [1] 2013). That company has been offering what is called the Centricity Practice Solution (CPS) which is a system that utilizes EMR and Practice Management software to improve the productivity of hospitals and medical professions (GE Healthcare [2] 2013).