As the discussion declares an evolution of the concept of motivation is briefly outlined along with the major theories to enhance the perspective regarding the present context as well as justify the identification of the lack of motivation as the fundamental problematic for the ITS of NII. Based on the theories of motivation, two features of the part-time employment policy – no dependence of pay on performance and the lack of information regarding intrinsic benefits of working part-time in terms of future full time employment possibility, are identified as the fundamental problems that create an environment that does not provide any incentives to perform better. The report suggests redesigning the employment scheme and making a part of the pay dependent upon performance, i.e., introducing financial rewards as incentives to perform better as the first step. Secondly, it is suggested to introduce the intrinsic reward of higher possibility of being offered full-time employment given higher performance.
The subject of the given case study entitled “Assistance at National Investment and insurance” is the sub-optimality of the service provided by the employees of the IT support (ITS) section identified to be Assistance Officers (AOs) and the resulting performance of the department in totality. The study reports that from a survey conducted on National Investment and insurance (NII) employees who utilized services of the IT support section regarding the performance of the AOs emerged to be less than satisfactory. Apart from delayed responses and resolutions, unfriendly or mechanical attitudes were reported though surprisingly, the considerable majority of the problems addressed were