Microsoft has a very friendly and supporting approach in the routine ways that staff at the company behave towards each other, and towards those outside the company that can make up the ways people do things. The control systems and measurements are constantly under the management review to monitor the efficiency of the staff and managers’ decisions. The rituals of Microsoft’s life are special events, corporate gatherings, which the company emphasises what is particularly important and reinforce the way things are done. On-going meetings and communication at every level of the company’s hierarchy represent a strong internal environment (Microsoft Corporation Annual Report). Interpersonal communication within Microsoft is supported by technologies that connect people from different locations of the world. Facial communication stands for always friendly and expressive attitudes of people working along with each other. The issue of space is observed to be of the same level as in a typical organization: people keep the distance with each other and sustain professional relationships. Normal distance when negotiating or greeting within Microsoft is around one meter.
Microsoft’s relationship model combines process maturity with a flexible, fast-paced small company culture that makes it easy to work with. The delight is enhanced by a company’s ability to provide ramped-up value and responsibility as the relationship progresses. Microsoft’s people are inspired to be open, fair and uncompromising in their efforts to ensure external as well as internal customer satisfaction. The company pays special attention to Integrity because of the trust that its clients place upon it. Ethics, values, reputation are vital to Microsoft’s philosophy. Its objective is to be globally respected as a process management company that is truly viewed as a strategic extension of our clients’ capacity.