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br/gtevery individual employee in an organization plays a roleL018.5
Six management control issues
employee theft, workplace violence, customer interactions, and corporate governand
place privacy
For each of these issues, managers need to have policies in place to control inapprone
ate actions and ensure that work is getting done efficiently and effectively.
Adjusting controls for cross-cultural difference
ifferences may be needed primarily in the
areas of measuring and taking corrective actions. Organizations should clearly cone
municate to managers and employees how to approach and respond to routine .
nonroutine situations within and outside the hor
he home country .
Employees who use the Internet and social media for personal use are not entitled to
privacy. Organizations need to establish clear policies that outline the differences betwen
proper and improper use and the consequences for usin
for using technology inappropriately.
Employee theft is costly to organizations. Procedures for monitoring theft and the
consequences for committing a theft should be clearly explained to employees.
Workplace violence is a prevalent problem. Organizations need to develop emer.
Chapter 18
cidents of violence that include protecting the safety
her interactions because employee service productivity
erceptions of service value. Organizations want
ships among their employees and customers
used to govern a corporation so that the inter.
board of directors looks out for the interests
t called for more disclosure and transparency
tavern a corporation
offed to allbommi sd for
ement
510 Borismione
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complete the problems marked with
REVIEW AND DISCUSSION QUESTIONS
mounted original pur
18-1. Why is control an essential managerial function in all 18-7. In Chapter 6 we discussed the white-water rapids
types of organizations?
view of change, which refers to situations in which
18-2. State the information sources for measuring
unpredictable change is normal and expected, and
performance.
managing it is a continual process. Do you think it’s
18-3. Discuss the four main workplace discipline problems.
possible to establish and maintain effective standards
18-4. What do the two liquidity ratios-current and acid-
and controls in this type of environment? Discuss.
actually measure and reveal?
18-8. quot;Every individual employee in an organization
18-5. Explain the balanced scorecard approach to
plays a role in controlling work activities.quot; Do you
evaluating organizational performance.
agree with this statement, or do you think control is
18-6. Why is control important to customer interactions?
something that only managers are responsible for?
Explain.
Pearson MyLab Management
If your professor has assigned these, go to mymanagementlab.com for the
following Assisted-graded writing questions:
18-9. Why is control important to customer interactions?
18-10. What are some work activities in which the acceptable range of variation
might be higher than average? What about lower than average? (Hint: Think
in terms of the output from the work activities, whom it might affect, and
how it might affect them.)Management